Confirmed Service Customer
On 4-25-24, I brought my vehicle in for regular service. I was greeted promptly and introduced to my service writer, James. Upon entering Service Lane, all vehicles must pass over Tire Check and Alignment Scope, my vehicle showed to be in need of an alignment. James showed me readings of some abnormal tire wear. The text video that was sent to me, only showed a cartoon about the importance of proper alignment. It did not show any angle degree readings of any of the wheels, (caster-camber or toe in or out). I did agree to doing the alignment. Upon completion of service, I asked if there was a print out that would show what adjustments were made with before and after readings. I was advised that there were not, but all adjustment settings were included in final maint. report to Gen. Motors. I feel that any repairs such as these, should have a final copy (be it paper or electronic) that owner may retain for own records.
Wayne C.
ST PETERSBURG,
FL
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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