940 Reviews Found
Confirmed Service Customer
the staff was very helpful, despite the problematic questions I had! I had an appointment scheduled on Saturday 04/20 at 10:00 (after I chose the basis of work and cost, the work included along with cost and oil change !!! note I have a bolt ev electric vehicle !!!! )($50) they explained to me that my tires were perfect but I had to get them balanced, which I did ($150)! after about 5 hours of the service work they delivered me and I left with my 5 year old daughter! at 10:00 pm one tire went flat (no stud, no tear from what I was told) on I-275! chevrolet roadside assistance never came waiting over 3 hours !!! i had to move it for my safety to a repair shop to fix it !! I change the tire with what I found early in the morning to return to my family! I'm coming to you on Monday to put the right type of tire because I had a warranty! they make an appointment for me for the next one! they didn't explain to me that I have to have the warranty paper with me ?????? (without this paper they couldn't do something without cost ($300) I left, I came back!!! after 4 hours!!!!! (for a tire change with an appointment) they replaced it with what they had (same type, but not the same quality !! I went back !!!! I went to the boss who needed it !!! I lost the balance of the car ??? I had it fixed two days ago) so that I don't have a stable steering wheel !!! as they didn't even check the car before they delivered it I left, I'm back!!!! why did the sound for a flat tire hit !!!! I went to my boss, he put the necessary pressure on me!!! was , is that all ??? I lost the balancing of the car (which I had fixed two days before) as a result of which it hums while driving and I don't have a stable steering wheel!!! no one bothered!!! as he did not care, nor did they check the car before handing it over if it is. Okay !!! in the electric vehicle one of the things done in the service is to check the fluids if they are ok !!! and yet the car left without fluid for the wipers ($2-3) !!!! I don't know anymore if I can trust the car in your hands !!!! now I have to find someone else to look at the tires as a whole because of the sound they have!!! another cost and another waste of time!!!
Theofanis A.
OLDSMAR
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for the great review!
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Confirmed Service Customer
2 things. I had to replace 1 tire apparently was not under warranty, I have all the warranty you can sign up for. Even the extended 100,00-mile warranty. Second, I was not going to pay $50.00 just to replace my engine air filter. When I got home went to remove and clean the air filter. There was a cigarette butt and a piece of torn plastic in the air filter box. How did it get there? The car has not been service since I bought it at Dimmitt???
Leonor V.
CLEARWATER
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Angelo in service was very knowledgeable, professional and friendly. After having my car in service, for several days, he returned it to me as clean and detailed as I brought it in. I was very impressed. Great job!
John B.
Trinity
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Tito Gonzalez was my service advisor, he was very helpful and great to work with. My account had some info transposed from a previous visit and Tito was able to correct it in the system.
Donna L.
CLEARWATER
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
My service advisor, Deana Miller was very helpful and knowledgeable. I will be asking to connect with her again for service for me and my friends.
Francis C.
LARGO
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
First time I have purchased a vehicle without ever going to the dealership. This was all about my schedule and Dimmitt handled it all with professionalism!
Michael S.
ODESSA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Take 4 days to fix my vehicle They charge for alignment wen my vehicle have only 11000 miles
Ruben G.
CLEARWATER
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Friendly people and service taken care of on time
Steve S.
FRANKLIN
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Sales Customer
Paul and El helped me through the lease of my vehicle
Patrick C.
CLEARWATER
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Everything happened on time as they told me. Tire wear monitor was cool. Body shop did a free color correction for a few swirls left over from the original ceramic coating. They could have spent a bit more time on pickup explaining what they did and what they found. Also when you spend over $100k on a car, they should provide a loaner.
David P.
APOLLO BEACH
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Tito the advisor was amazing and my vehicle was in and ready in good time.
Nancy C.
Safety Harbor
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
I had LOTS of contact from people at the dealership before I even went there. My circumstances (husband in rehab following serious fall) made it difficult to make time to get by the dealership after I first made contact, but when I finally did get there, things went pretty smoothly. There was some confusion as to cars that were available and at one point I felt like I was getting a switch around fast one played on me. But I'd like to believe that I really did get a good deal. My sales associate, Saimir, was very friendly and professional and walked me thru everything completely. I am enjoying my new Equinox and have a safe and stylish ride to bring my husband back home tomorrow!!!
Penny R.
DUNEDIN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Hi there, thank you so much for your positive comments about Dimmitt Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
The salesman was very personable and explained everything. The financial person was also personable and very informative.
Teresa C.
PINELLAS PARK
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit with us!
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Confirmed Service Customer
I was met with Advisor Angelo Cardinale, explained issue to him. Angelo kept me informed of the diagnostic progress and then through the progress of the repair. Angelo was polite, professional and knowledgeable. The vehicle was completed in a timely fashion and within discussed cost parameters.
Christopher O.
CLEARWATER
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
The service rep took 20 mins before he greeted me, he said it would be an 1 1/2 it was 2hrs &45 mins. I asked for the car wash and it wasn’t done. He said it was parked in the sun to dry off, it was still in the service area under the roof.
Elizabeth W.
TAMPA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.