Confirmed Service Customer
Top notch! My service advisor, Alisha, really went to work in moving my vehicle through various stations while I waited at the dealership. I was told it would likely be an all day affair and came ready for it given my house was over an hour away from the dealership and the appointment being during a work day. Alisha had me out of the dealership after having navigated an oil change, 24 point inspection, tire rotation, and a tonneau cover install. After waiting a little over six hours at the dealership, she was able to exceed the expectations relayed to me at drop off. The only negative review about my experience is not on Alisha, but the building itself where I was waiting. Though there are work stations inside, both my personal phone and work phone (T-Mobile and AT&T) were unable to receive data inside the facility so that I could properly work as I waited. I had to go outside to carry on business teams meetings because of the lack of reception inside. The WiFi available to customers in the waiting area also was not working, so the prospect of me waiting for my vehicle at this location for future service visits has me reluctant to make the trip to this dealership again on a day of work. Again, thank you Alisha for managing the things within your control and getting me in and out of the dealership service area will ahead of the time initially projected for me to be there. Thank you!!!
Cory L.
APOLLO BEACH,
FL
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Excellent customer service, Professional Staff, informative, speed of service and overall attention to detail.
Confirmed Service Customer
On time, quick and friendly service. Repaired flat tire and did not try to sell me a new one which I find very honest and professional. Thankyou for g...