Confirmed Service Customer
To be honest, I was a little disappointed this time, which I will consider the circumstances explained to me by my Service Writer, and treat this as an isolated case. I have also had a good experience with the service team but being short handed, they should have been upfront with me and say it would be longer than normal! I was confused why after 3 hours I was still waiting. I was getting annoyed after 3 hours and then having to seek out an explanation because no one communicated with me. I found out at the end after 4 1/2 hours that one Tech was working on 2 vehicles at the same time, and he was unaware I was waiting in the lounge! I look forward to my next service where I will return and use my free OLF card.
Max P.
CLEARWATER,
FL
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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